Boilers
Repairs, servicing, installations and advice when your boiler loses pressure, makes a noise or stops working.
Explore boiler help →Gas, heating & plumbing specialists
Heating, plumbing and gas engineers across Stoke-on-Trent and Newcastle-under-Lyme.
Boiler repairs, servicing, heating and plumbing for homes and businesses across Stoke-on-Trent and Newcastle-under-Lyme. Clear advice, straightforward booking and a local team you can call.
Gas work is carried out by appropriately qualified, Gas Safe registered engineers.
Open 24 hoursEnquiries and emergencies
Gas Safe registeredRegistration no. 969710
Customer feedbackRead our Google reviews
Guaranteed & insuredGuarantees on all work · liability insurance
Start here
What do you need help with?
Choose the situation that sounds most like yours. We’ll take you to the right information or contact route.
For a planned check, go to boiler service in Stoke-on-Trent. If the boiler has stopped or is showing a fault, start with boiler repair in Stoke-on-Trent. For appliance work and safety checks, speak to a gas engineer in Stoke-on-Trent. For an active leak, call an emergency plumber in Stoke-on-Trent.
01No heating or hot waterBoiler fault, pressure loss or breakdownBoiler repair →02I need a boiler serviceRoutine servicing for homes and rentalsBoiler servicing →03I have a plumbing problemLeaks, taps, toilets, showers or hot waterPlumbing help →04I’m planning a new boilerReplacement, upgrade or installation discussionBoiler installation →
From our local work
A look at the work behind the service.
A small selection of genuine job photos from our Google Business Profile. Every property and job is different, so call us to talk through yours.
A straightforward local service
Start with the problem. We’ll make the next step clear.
01Call when it mattersUrgent heating, hot-water and plumbing issues are easier to explain by phone.
02Know who you’re callingGas Safe registered, insured and backed by guarantees on all work.
03Plan major work properlyFree quotes are available for installations once the property and scope are understood.
How we can help
Practical solutions, clearly explained.
From boiler faults and heating issues to plumbing repairs and gas-safety enquiries, choose the service that matches the problem you need to solve.
Heating
Central-heating repairs and installations, radiators, thermostats and hot-water system support.
Explore heating help →Plumbing
Leaks, taps, toilets, showers, water heaters and water tanks repaired or installed with care.
Explore plumbing help →Gas safety
Gas safety inspections, cooker and gas-fire work for homes, landlords and businesses.
Explore gas safety →More than the essentials
Find the exact service you need.
From taps, toilets and showers to water tanks, gas fire service in Stoke-on-Trent and cookers, the full service directory makes it easy to choose the right route without scrolling through a long mixed list.
Areas we cover
Two connected primary service areas.
Our main service area covers Stoke-on-Trent and Newcastle-under-Lyme. Across Stoke-on-Trent this includes Hanley, Burslem, Tunstall, Fenton and Longton. Across Newcastle-under-Lyme this includes Wolstanton, May Bank, Porthill, Cross Heath, Clayton, Westlands, Knutton, Silverdale, Chesterton and Bradwell.
We also serve selected surrounding towns where availability allows. See the areas we cover or call us to confirm an appointment for your address.
Check availabilityThe Shield approach
Useful information before you book.
We keep the first conversation practical: what has changed, what is safe to do now and the clearest way to get the right help for your property.
- 1
Tell us the problem
Call or send the short enquiry form with the issue and your location.
- 2
We confirm the next step
We’ll discuss availability and what information will help before a visit.
- 3
Get the right service
Receive clear guidance on the work required for your property.
Reviews and real work
Judge us by the work and the customer experience.
See genuine Shield work photographs alongside short excerpts from public Google and Checkatrade feedback. We link to the original profiles so you can check the latest reviews for yourself.
“The engineer was friendly, explained everything in simple terms and didn’t try to push anything I didn’t need.”Amir H. · Google review · Boiler repair
Google reviews
What customers say about Shield.
★★★★★
We had a new boiler installed and couldn’t be happier with the job. The installation is very neat, everything was explained clearly and the house was left spotless afterwards. Would definitely recommend to family and friends.
★★★★★
Really happy with the service. Arrived on time, found the problem quickly and had everything sorted without any hassle. Very professional and left everything clean and tidy. Would definitely recommend.
★★★★★
Great service, very professional and helpful, they got the job done in no time and answered all our questions
Reviews are quoted word for word from our public Google Business Profile.
Helpful advice
Answers from real heating and plumbing work.
Get in touch
Let’s get your home back on track.
For a repair, service or planned installation, call us or send an enquiry. Include your postcode and a short description so we can direct you properly.
01782 901262info@shieldheating.co.ukQuestions customers ask
Before you book, here is what to know.
What areas do you cover?
Shield covers all six towns of Stoke-on-Trent and selected nearby areas. Call with your postcode for the clearest availability confirmation.
Are you open 24 hours?
Yes. Shield is open 24 hours for enquiries and emergencies. Visit availability is discussed when you call.
Are you Gas Safe registered?
Yes. Gas work is carried out by appropriately qualified, Gas Safe registered engineers. Registration number: 969710.
Can I get a free quote?
Free quotes are available for major work such as installations. Tell us about the property and the work you are planning.
What should I do for a gas emergency?
If you smell gas or suspect a leak, call the National Gas Emergency Service on 0800 111 999 and follow its advice.